Quality Administrator - 12 month Maternity Cover

Job Description


Hours:                                     Full Time 37.5 hours

Permanent/fixed term:          12 Months (Fixed Term Maternity Cover)

Location:                                Gloucester / Cheltenham

Reporting to:                         Quality Manager – Retail Products               


Key Objectives:                       

  • To act as a point of contact for customers on Quality and Ethical issues
  • To support problem resolution
  • To support the management of risks during product concept, development and production
  • To maintain supplier audit status
  • To maintain Quality Team records and KPI’s

Key Tasks

  • To take appropriate responsibility for your own safety and that of others in the workplace
  • To be an active team player supporting and building strong relationships with both Quality and wider SLG teams, suppliers and customers
  • To share management of customer concerns and non-conforming products with other team members, ensuring the issue management system is up-to-date and that appropriate actions are taken to contain problem, investigate and resolve issues, communicate with supplier and implement corrective and preventative actions
  • To support the Quality Team in supplier visits
  • To manage the supplier database for suppliers:
    • Ensuring all relevant audits, declarations and questionnaires (Quality / Ethical) are up to date and corrective action plans closed out
    • To maintain supplier approvals for customers and brands
  • To establish and maintain an up to date register of customer handbooks, and to ensure all updates are sent to appropriate managers for review and acceptance
  • To complete and present customer questionnaires with fully up to date information and liaise with customers on supplier audit status
  • To maintain team records including:
    • Master samples
    • Retains records
    • Inspection reports
    • Certificates of Analysis and Conformance
    • To control and store supplier Certificates of Compliance/Analysis ready for product release
    • Standard quality forms
  • To support the continuous improvements on products, processes and materials, to support customer service, quality and cost reductions


Qualifications & Experience Requirements:

  • Educated to minimum “A” level standard or equivalent
  • Quality background, or similar, ideally within beauty or fast moving consumer products
  • Excellent numeracy & literacy skills
  • Fully conversant with Microsoft Office including Excel, Outlook and Word


Key Competency Requirements:

  •  Builds strong and open relationships with colleagues, customers and suppliers
  • Excellent organisational and communication skills
  • Capable of working on own initiative and proactively as part of a team
  • High level of attention to detail
  • Flexible approach
  • Capable of remaining calm and thriving in pressurised environment
  • Hard working and productive
  • Ability to travel at short notice both internally and internationally
  • Able to cover out of hours working during busy times and emergencies, both local and distant